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Mission: producing the best product, creating maximum value, maximum satisfaction of all stakeholders (employees, shareholders, customers, government, society and the environment).
Vision: The best cement brand in the country in the horizon of 2025.
Mazandaran Cement Company, a clinker and cement manufacturer, has received the Iranian standard mark and has established, implemented and maintained international standards for an integrated management system IMS, including quality management standards (ISO9001:2015) safety and health management (ISO45001:2018) environmental management (ISO14001:2015), as well as energy management (ISO50001:2018) customer satisfaction management, complaints handling and customer satisfaction assessment (ISO 10001,10002,10003,10004:2018) product export mark to Europe CE quality management laboratory (ISO17025 :2017) and the Russian GOST standard, its directions, goals and policies under the slogan:
Green production with superior quality and sustainability in a healthy and safe environment
declares and undertakes to comply with the following points:
1-Increasing the satisfaction of customers and other stakeholders and attempting to develop the market within and outside Iran.
2- Comprehensive and continuous training to comprehensively develop human resources and improve their skills and knowledge.
3- Continuously improve the performance of energy consumption and basic resources, and use and purchase optimal materials, equipment and services in terms of energy and comply with legal requirements regarding energy use and performance.
4- Manufacture of products according to customer needs and in accordance with established standards.
5- Providing necessary information and resources and purchasing energy efficient products to continuously improve energy efficiency and achieve key goals.
6-Monitoring the status of main, auxiliary and management processes in accordance with all legal and other requirements.
7-Involving the participation of all employees to identify improvement opportunities, eliminate existing bottlenecks and take corrective actions.
8-Environmental protection, waste management and pollution prevention
environment in accordance with the principles of sustainable development.
9-Ensuring safe and healthy working conditions to prevent occupational injuries and illnesses.
10-Eliminate hazards and reduce health and safety risks in the workplace through the use of consultation and participation of employees and their representatives.
11-Continuous improvement in all aspects of the organization through the use of the cycle and the formulation of macro and micro goals and implementation plans.
12-Ensure that clients and other interested parties have easy and appropriate access to client communication processes.
13-Establishing effective communication, defining organizational behavior and attempting to improve customer satisfaction.
14- Customer satisfaction management system, handling complaints and measuring customer satisfaction.
15- Investigating the customer's complaint internally and in cases of irresolvable , request for consideration, through an external dispute resolvation authority.
We hope that all employees, with a full understanding of the principles contained in this policy, will assist the management of the organization with their efforts and make suggestions to achieve its goals.
In order to ensure the effective implementation of integrated management systems and determine the rate of improvement in productivity, I periodically review processes and while declaring my commitment to the provision of resources and adherence to policies, I expect the effective participation of all my respected colleagues to work diligently to implement the established systems and achieve the goals of the organization .
seyyed hooshang khalafvandi
Managing Director and Deputy Chairman of the Board of Directors
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